Support for Shock The Poolie: Pool Service — the water-chemistry testing, dosing, and job management app for pool and spa techs.
Subscriptions are managed through the app store you subscribed in, not through Shock The Poolie: Pool Service directly. On iPhone: Settings → [your name] → Subscriptions. On Android: open the Play Store → Menu → Payments & subscriptions → Subscriptions. Cancel anytime; you'll keep Pro access through the end of the period you already paid for.
Open Shock The Poolie: Pool Service, go to Settings, and tap Restore Purchase. This reconnects your existing subscription — you won't be charged again.
No. Shock The Poolie: Pool Service is local-first — your clients, jobs, estimates, and invoices are stored on your device, not uploaded to us. We don't require an account. Use the in-app Backup feature to save a copy to your own Files, Google Drive, or iCloud.
Go to Settings → Backup in Shock The Poolie: Pool Service to create a backup file you control, and Restore to load it on a new device.
Email [email protected] and we'll help directly.